EFFECTIVE FROM 1 September 2017

The following information is provided in accordance with the obligations of Ashcrofts Limited under the Provision of Services Regulations 2009.

Company Name Ashcrofts Limited
Legal Status & Form Limited Liability Company registered in England & Wales
Service Licensed Insolvency Practitioners
Registered Number 06375972
Registered Office 601 High Road Leytonstone, London, E11 4PA.
Telephone Number 020 8556 2888
Email info@ashcrofts.co.uk
VAT Registration Number 820 7476 32
Details of Public Registers Details regarding Ashcrofts Limited may be viewed at www.companieshouse.gov.uk under registration number 06375972
Recognised Professional Bodies Ashcrofts Limited Licensed Insolvency Practitioners (“IPs”) are registered and licensed by the Insolvency Practitioners Association

Insolvency Practitioner Licensing Body
Harjinder Johal Insolvency Practitioners Association (IP No 9175)
George Michael Insolvency Practitioners Association (IP No 9230)
The Registration of both IP’s can be viewed at http://www.insolvency-practitioners.org.uk/

General Terms & Conditions These will be found in the Letter of Engagement which will be supplied to clients at the start of any engagement.
Governing Law English law shall apply, unless otherwise agreed in writing that another law shall apply, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the services and any matter arising from it.
Service Licensed Insolvency Practitioners
Professional Indemnity Insurance Ashcrofts Limited Professional Indemnity Insurers are Travelers Insurance Company Ltd. The territorial limit is worldwide, excluding the USA and Canada
Complaints Ashcrofts Limited places a high priority on the services provided to clients and is keen to ensure that the quality of this is maintained. If at any time you would like to discuss how Ashcrofts Limited could improve its service, or if you are dissatisfied with the service you are receiving, please contact George Michael, Compliance Partner at Ashcrofts Limited,601 High Road Leytonstone, London, E11 4PA (telephone 020 8556 2888 or email: info@ashcrofts.co.uk in the first instance.

Ashcrofts Limited take any complaint seriously and will look into any complaint made carefully and promptly. If you are not satisfied with the way your complaint is dealt with, you may wish to take up the matter with the Insolvency Complaints Gateway which is operated by the Insolvency Service. You can find out more at: https://www.gov.uk/complain-about-insolvency-practitioner

Consumer credit
As Ashcrofts Limited is regulated by the Insolvency Practitioners Association it is exempt from having to register with the Financial Conduct Authority. Advice can only be given to individuals were there is a reasonable expectation of an insolvency appointment.

We carry out our work in accordance with the rules and regulations of the Insolvency Practitioners Association including its code of ethics and Statements of Insolvency Practice.

Limitation of Liability
We will respect the confidentiality of the information acquired as a result of professional and business Liability: relationship. We will not disclose such information to third parties without proper and specific authority unless there is a legal or professional duty to do so.

We will provide our professional services with reasonable care and skill. However, we will not be held responsible for any losses arising from the supply by you or others of incorrect or incomplete information, or your or others’ failure to supply any appropriate information or your failure to act on our advice or respond promptly to communications from us or relevant authorities.

The advice that we give is for the sole use of the party who has engaged us and does not constitute advice to any third party to whom you may communicate it either with, or without, our permission. We accept no responsibility to third parties for any aspect of our professional services or work that is made available to them.

Money Laundering Regulations
In common with other professional services firms, we are required to identify our clients for the purposes of UK anti-money laundering legislation. We may request from you, and retain, such information and documentation as we require for these purposes and/or make searches of appropriate databases some of which may leave an ID check footprint. We will assume that you consent to such a search unless you inform us to the contrary in writing.

The Bribery Act 2010
The aim of the office holder in an insolvency procedure is to conduct business fairly, honestly and openly. Accordingly office holders in Ashcrofts Limited have a zero tolerance towards bribery and will take appropriate action against anyone acting on our behalf who breaches this policy.

Very generally, bribery can be defined as giving someone a financial or other advantage to encourage that person to perform their functions or activities improperly or to reward that person for having already done so. There are four criminal offences under the Act:

  1. Paying bribes (s.1)
    Offering, promising or giving a financial or other advantage with the intention of inducing a person to perform a ‘relevant function or activity’ ‘improperly’ or to reward that person for doing so.
  2. Receiving bribes (s.2)
    It is an offence to receive a financial or other advantage intending that a ‘relevant function or activity’ should be performed ‘improperly’ as a result.
  3. Bribery of a foreign public official (s.6)
    This offence is committed if a person offers or gives a financial or other advantage to a foreign public official with the intention of influencing the foreign public official and obtaining or retaining business.
  4. Failure of a commercial organisation to prevent bribery (s.7)
    This offence can be committed only by commercial organisations (companies and partnerships) that are based in the United Kingdom or carry on business in the UK.If you become aware of any matters that you feel should be reported, either occurring prior to our appointment or any which continue to occur after our appointment, then you must notify us immediately.