The General Data Protection Regulation (GDPR) states that personal data should be:
- Collected only for specified, explicit and legitimate purposes
- Processed only for the purposes for which it was collected
- Stored securely and protected from loss or unauthorised access
- Available to the individual upon request
- Corrected if inaccurate and kept for no longer than is necessary (with some exceptions)
The nature of insolvency practice is such that confidential information, including personal data, will come into our hands in the ordinary conduct of our business activities. This will include circumstances such as:
- When advising prospective clients about their circumstances;
- When conducting formal insolvency appointments;
- When investigating a case (these include processing of personal documents, such as; driver’s licence, proof of address, bank statements etc.)
Keeping your data secure
Acting lawfully and protecting the privacy of our staff members, prospective insolvency clients and those involved in the formal insolvency appointments that we deal with, is a responsibility that the Company takes seriously at all times.
Appropriate suitable physical, electronic and managerial procedures are in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We occasionally contact our customers and potential customers by email for marketing purposes. Whenever you receive a marketing email from us, you will have the option to select only those products and services that are of interest to you, and/or to unsubscribe completely from future marketing.
If you no longer wish to receive any such mailings, you may either use the unsubscribe function located at the bottom of each email or alternatively email us at firstname.lastname@example.org and we will amend our records accordingly.
If you supply us with your postal address, you may receive occasional postal mailings from us with information on new services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at email@example.com
People who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding their enquiries or our services they have placed in writing or on-line.
For more information on how to control cookies on your machine, you may find this guide helpful: aboutcookies.org/.
Links to other websites
Sharing your data
We do not partner with or have special relationships with any ad server companies, nor do we sell your data or with external parties. We do however, use third party service providers that are contracted to enable us to provide services to you (IT support, Legal Advisors, Surveyors, etc).
Retention of data
We use reasonable efforts to only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our clients (including Contact, Identity, Financial) to comply with our statutory obligations.
Why we process data (“Lawful Bases”)
We have different reasons for processing your personal data, depending upon the nature of our relationship with you (e.g. business contacts, advice clients, those involved in insolvency matters) and the law requires us to state what we consider to be our reasons (known as “lawful bases”).
The main lawful basis is that when entering into a contract (for example as Liquidator, Trustee, Administrator etc.) we are required to process the clients personal information, in order to fulfil our contractual duty. Additionally, we also process personal data where there is a need to comply with a legal or regulatory obligation.
If you have any questions in relation to this, you can email us at: firstname.lastname@example.org
In all cases, you are legally entitled to request details of the personal information we hold about you and you are able to keep your personal information accurate and up-to-date by contacting us at email@example.com. Any request to exercise your rights needs to be made in writing (“writing” for these purposes includes sending us an email with your request).
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent.
If you wish to exercise any of these rights, please contact us at firstname.lastname@example.org with details of your request.
Changes to this policy
This policy was published in May 2018 and most recently updated in November 2020.
We may change or update this policy from time to time, we advise you to check this policy occasionally to ensure you are aware of the most recent version that will apply to you each time you access this website.
If you have questions, comments or complaints about our handling or protection of your personal data, or if you’d like more information about our Privacy Policies, please contact us by post, email or telephone:
Ashcrofts Limited t/a Ashcrofts, 601 High Road Leytonstone, London, E11 4PA
Tel: 020 8556 2888